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“Tell me and I forget, teach me and I may remember, involve me and I learn." - Xun Kuang, a Chinese Confucian philosopher, 312-230 BC
“Tell me and I forget, teach me and I may remember, involve me and I learn." - Xun Kuang, a Chinese Confucian philosopher, 312-230 BC
The Training System
The Training System
The Training System, leadership roles, and responsibilities vary in each Restaurant. Nick determines the structure of the Training System and any strategies that may correspond to our system.
Effective training is the path to cultivating an equipped and engaged team that will drive business results and a healthy culture. The key is starting with taking care of people. If teams feel cared for through quality training, it is more likely they will then be engaged in their work and ambassadors of care for guests.
Having a strong Training System is critical to the success of effective and sustainable training in the Restaurant. The reality is, every single Restaurant has a Training System in place—it just might not be the most optimal.
The purpose of a Training System is to develop and train the people coming into the business with the intention of:
Cultivating competent, engaged, and fulfilled Team Members
Achieving business results
Creating a healthy culture of growth
The measurement and feedback component then informs changes that might need to be made to the Training System or how people are brought into the system.
planning-for-training---fill-out.pdfCreate a training strategy
Create a training strategy
This is what you are going to do. Utilize the Planning for Training document to help build a training strategy.
Develop training skills
Develop training skills
Deeper than just knowing the procedures—knowing how to effectively train is critical to the success of your Training System. The 3 Step Method outlined below is the preferred training method.
The 4-step method
The 4-step method
BIGresizedFeedback Model.pdfWhat? So what? Now what?
What? So what? Now what?
Using this model will help in the coaching once training has been completed.
Define a measurement plan
Define a measurement plan
How will you know if your Training System is effective? Utilize various reports, tools, and metrics to better define the key objectives and progress of training in the Restaurant.
Utilize tools
Utilize tools
Tools such as Pathway, Sidekicks, and other third-party applications such as communication platforms and project management software can support and aid in better execution of training.
Create a team of trainers
Create a team of trainers
Consider the viability of having trainers to help with the execution of training in the Restaurant.
Training vs Coaching: What is the difference?
Training vs Coaching: What is the difference?
"Are your manager's trainers or coaches? While it might seem like these are interchangeable roles, they are really two interdependent positions. Especially in today’s workforce where technology has transformed training techniques, trainers and coaches accomplish very different things. To create a motivated and focused staff, managers need to coach, not train."
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