1. We identified a handful of core systems and processes. Gave each of them a name, with everyone agreeing to use that name. 

   • We then recorded the major steps in each core process: favoring a linear/chronological approach:

     1. Each major step should be supported by 1-5 sub-points defining the who/what/where/when/how Keep it simple (the 20/80 approach). 

     2. Each core process should be fully documented in 1-5 pages 

2. We then reviewed and approved each core process – with every member of the leadership team agreeing this is the right way to do it every time. We then repeated this step for every core process.

3. We then combined each documented and simplified core process into an online folder and website. The list of core processes (from Step 1) is our table of contents.

Core Systems and Processes, major steps and sub-points

1. Customer Experience

   1. Kitchen

      1. Breading

      2. Boards

      3. Prep

      4. Catering

      5. Housekeeping

      6. IT

   2. Hospitality

      1. Drive-thru

      2. Dining Room

      3. Mobile and Third-Party

      4. IT

2. Leadership

3. Talent

   1. Recruiting and Selecting

   2. Onboarding

   3. Training

   4. Feedback and Evaluation

   5. Leadership Development

   6. Post-employment

4. Sales and Brand Growth

   1. Restaurant Marketing

   2. Beyond the Restaurant Marketing

      1. Billboards

   3. Digital Marketing

      1. Social Media - Facebook, InstaGram

      2. Apps - Waze, Yelp, Google, 

5. Financial Stewardship

   1. Logistics

      1. Distributor

      2. Produce

      3. Inventory Management

      4. Supplies

         1. Kitchen

         2. Cleaning

         3. First-Aid

   2. Cleanliness

   3. Repairs and Maintenance

6. Administration

   1. FCR Management

      1. Accounts Receivable

   2. End of the Month

   3. Supplier Management

   4. Vendors Management

   5. Payroll

   6. Office Supplies

   7. Restaurant Accounting

      1. Cash and Credit Management

      2. Coupon Management

      3. Daily Sales Report

      4. Change Fund

      5. Finalize the Day

7. LLC Administration

   1. Statutory Management

   2. Chick-fil-A Inc. Compliance

   3. Profit & Loss Payments

   4. Tax Accounting