Planning

• • Operational Strategy Execution:

    • Develop short-term plans and schedules based on Director-level goals.

    • Coordinate team activities to align with daily, weekly, and monthly operational objectives.

  • Anticipate operational challenges (e.g., peak periods, labor gaps, inventory needs) and proactively plan solutions.

  • Team Development Plans:

    • Create individual growth plans for team members, identifying training opportunities and pathways for advancement.

    • Partner with other managers to forecast labor needs and ensure appropriate staffing levels.

Organizing

• • Resource Allocation:

    • Assign roles and responsibilities to team members to optimize workflow and efficiency.

    • Ensure equipment, technology, and supplies are ready and available for daily operations.

    • Coordinate with other managers to balance labor and resources across functional areas.

  • Process Standardization:

    • Implement and maintain Chick-fil-A systems and standards to ensure consistency in operations.

    • Organize cross-training initiatives to enhance team flexibility and reduce operational bottlenecks.

Leading

• • Team Leadership:

    • Serve as the primary leader on shifts, providing hands-on guidance to team members.

    • Lead by example by embodying Chick-fil-A’s mission, values, and standards in all interactions.

    • Act as a role model for emotional intelligence, demonstrating empathy, self-awareness, and effective communication.

  • Motivation and Morale:

    • Foster a positive team environment through recognition, encouragement, and constructive feedback.

    • Celebrate individual and team successes to maintain high morale and engagement.

    • Resolve conflicts promptly and effectively to maintain a cohesive team dynamic.

Controlling

• • Performance Monitoring:

    • Track team performance through metrics such as speed, accuracy, guest satisfaction, and labor efficiency.

    • Conduct regular evaluations to ensure team members meet Chick-fil-A standards and expectations.

  • Quality and Safety Assurance:

    • Enforce food safety protocols, cleanliness standards, and operational procedures.

    • Conduct daily and weekly inspections to ensure the restaurant is inspection-ready at all times.

  • Issue Resolution:

    • Identify and address operational issues, escalating significant concerns to Directors as necessary.

    • Provide immediate corrective action for team member performance or process deviations.

Planning

• • Operational Forecasting:

    • Learn tools and techniques for labor scheduling, inventory forecasting, and managing peak periods.

  • Project Management Basics:

    • Gain skills in prioritizing tasks, setting deadlines, and allocating resources efficiently.

Organizing

• • Workflow Optimization:

    • Study Chick-fil-A systems and LEAN principles to improve processes and reduce inefficiencies.

  • Team Coordination:

    • Learn techniques for managing diverse teams, including conflict resolution and task delegation.

Leading

• • Leadership Development:

    • Master situational leadership to adapt management styles based on team member needs.

    • Enhance interpersonal skills to inspire and influence team members effectively.

  • Emotional Intelligence:

    • Build skills in empathy, active listening, and effective communication to maintain team cohesion.

Controlling

• • Performance Metrics and Data Analysis:

    • Understand how to use reports and key performance indicators (KPIs) to monitor and improve team performance.

  • Quality Control:

    • Gain expertise in food safety standards, labor compliance, and operational audits.

  • Problem-Solving and Decision-Making:

    • Learn to analyze challenges, identify root causes, and implement practical solutions quickly.

Strategic Planning and Vision Alignment:

• • Develop and execute long-term strategies that align with the Operator's vision and Chick-fil-A’s mission.

  • Set departmental goals and ensure alignment with restaurant-wide objectives.

Leadership Development:

• • Mentor and coach managers to build their leadership capacity.

  • Create succession plans and identify high-potential team members for future leadership roles.

Cross-Department Collaboration:

• • Ensure seamless communication and alignment between functional areas (e.g., operations, people, marketing, and catering).

  • Solve conflicts or inefficiencies arising between departments to foster teamwork and synergy.

Advanced Decision-Making:

• • Analyze complex operational or strategic challenges and make informed decisions that balance immediate needs with long-term impacts.

  • Prioritize competing priorities effectively to ensure the restaurant’s overall success.

Cultural Stewardship:

• • Uphold and promote the core values of Chick-fil-A Forsyth, ensuring they are reflected in all operations and interactions.

  • Lead initiatives that reinforce a positive and caring workplace culture.

High-Level Guest and Community Engagement:

• • Represent the restaurant in high-stakes guest relations issues, ensuring concerns are resolved professionally and empathetically.

  • Build relationships with key community stakeholders and establish the restaurant as a pillar of the local community.

Financial Oversight:

• • Monitor and interpret financial reports, ensuring departmental performance meets profitability goals.

  • Approve budgets and track key metrics across departments to maintain fiscal responsibility.

Innovation and Process Improvement:

• • Identify and implement operational innovations that improve efficiency, guest satisfaction, or employee engagement.

  • Evaluate and refine processes to eliminate inefficiencies and adapt to changing needs.

Strategic Thinking and Problem-Solving:

• • Develop advanced skills in strategic planning, critical thinking, and decision-making through leadership courses, workshops, or mentorship.

  • Gain expertise in tools like SWOT analysis, root cause analysis, and long-term goal setting.

Emotional Intelligence and Leadership:

• • Master emotional intelligence (EQ) skills, including empathy, self-regulation, and effective conflict resolution.

  • Understand and practice leadership styles (e.g., transformational, servant leadership) to inspire and lead teams effectively.

Advanced Financial Literacy:

• • Learn to analyze profit-and-loss statements, budgets, and other financial data to evaluate departmental performance.

  • Understand cost control measures and financial forecasting.

Organizational Behavior and Change Management:

• • Study team dynamics and organizational behavior to better manage and motivate diverse teams.

  • Learn techniques for effectively implementing and managing change in a growing organization.

Brand Advocacy and Public Relations:

• • Gain skills in representing Chick-fil-A’s brand in community engagements, public speaking, and media interactions.

  • Understand marketing and sales strategies to enhance community impact and drive growth.

Operational Expertise:

• • Deepen knowledge of Chick-fil-A systems, processes, and performance metrics.

  • Learn best practices in food safety, labor management, and operational efficiency.

Innovation and Continuous Improvement:

• • Study LEAN principles, kaizen practices, and other methodologies to drive continuous improvement.

  • Learn to leverage technology and data analytics to optimize processes and guest experiences.

Guest and Community Relations:

• • Enhance skills in handling escalated guest concerns with professionalism and empathy.

  • Build expertise in networking and creating partnerships within the local community.

• "Effectiveness is something that can be learned—in fact, it MUST be learned."

• "Better requires something different."

• "You have to choose to be a learner"

• "Get back to the high ground"