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"Work is fun when we are doing what we like to do and performing at our best." - S. Truett Cathy
"Work is fun when we are doing what we like to do and performing at our best." - S. Truett Cathy
Recent Huddle Video from Nick
Recent Huddle Video from Nick
What's happening now?
What's happening now?
Previous Huddle Video from Nick
Previous Huddle Video from Nick
What makes communication effective?
What makes communication effective?
"Seven Cs (7Cs) of communication are actually the principles explained to effectively communicate so that the targeted group may understand the intended purpose. These principles offer guidelines for individuals to learn how effectively can influence people with own or organizational agendas. These are completeness, conciseness, consideration, concreteness, clarity, courtesy and correctness."
- Sadaf Khan, IMPORTANCE OF 7Cs IN EFFECTIVE COMMUNICATION
Our Communication Framework
Our Communication Framework
We use a number of ways to communicate at Chick-fil-A Vicksburg. Here is the framework we use.
Normal, Everyday Information and Coordination
Primary - Face-to-Face
Secondary - Slack
Contingency - Direct Text Message
Emergency - Direct Phone Call
Company and Business Updates and Changes
Primary - Slack
Secondary - Small Groups
Contingency - Email
Emergency - leadership.cfavicksburg.com website
Communication Methods Available to Us
Communication Methods Available to Us
One-on-One
Huddles
Email
Email my team application
Phone Call
Slack Message
Meetings - one-on-one or group
Text Message
Point-of-Sale Alert Message
Point-of-Sale Clock-in/out and Sign-in/out message
Regular mail
Posted signs in the restaurant
Printed or written note
Message on check stub
Team of Groups
Team of Groups
Communication is one of the biggest things team members and leaders have told us we need to improve and sustain. As such, we have been challenged to improve in this area and continue to look for ways that clear communication can be done. Additionally, we needed a way to ensure that what was communicated was actually heard and confirmed. As you know, apps and texts are a poor substitute for validation of communication. It is passive and not everyone is active.
So, to start improving in this area, in 2022 we took a small step forward with our “Team of Groups” concept. See groups below. We divided the team in to smaller groups. Each director/manager has a team leader or two and a small cross-functional group assigned. Each week huddle topics or important announcements are communicated in person or via a voice phone call (No app messages/Text messages/etc.) to each member of their small group. Then each director/manager back-briefs Nick within 48 hours with any issues or questions asked from the group.
There is a standard format for the message and it is posted in #announcements on Slack just for clarity, completeness and concreteness. Furthermore, the calendar below keeps track of the huddle topics for historical reference.
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